Garden Flowers

Corona Virus visiting guidelines

Dear Families,

We have received news that Cqc will support an element of visiting if we have set out strict guidelines. In light of this we have been drafting a visiting protocol and risk assessment. I hope seems reasonable during these difficult circumstances.

The idea is that there will be 30-minute time slots for you to visit the premises in the morning as there are more staff on duty in the am. The slots will run from 10.30-11.00 and 11.15-11.45.

Please phone in to book the best time slot for you. We will for now have to accommodate these visits on the patio area outside the building entrance. It may be best to check the weather forecast before you visit. Unfortunately, we may have to rearrange slots where weather is inclement, so please consider this if you are travelling long distance.

Please do not visit if you have any symptoms of covid 19, if you are unsure in the slightest, please don’t come and we will rearrange your visit at an appropriate time.

If you have travelled out of the country please follow government guidance on self-isolating and do not come to the site unless you have self-isolated for the 14 days recommended.

Please arrive promptly for your time slot as I’m sure you’ll understand we would like to make this as fair as possible for all family members.

There is a table on this patio you will be able to sit on one side of and be directed by staff.

Please use the alcohol gel provided.

Staff will bring your loved one to you as promptly as possible.

We politely ask if no more than 2 members of family come at any one point for now until we can review this process.

We ask that no children come on site unless they are at an age where they can understand and respect social distancing measures, please advise staff if you intend to bring a child when booking your time slot letting them know the age of the child.

We would like to ask if one slot is booked per family as we would like to trial this process, review and revise it. In light of this going well we will invite you to have a visiting slot again.

You will be asked to complete a small declaration, sign and date an agreement, which will be waiting for you in the visiting area.

A Staff member will bring your loved one to you promptly, although please be understanding if this has not been possible.

If you wish to bring gifts for your loved one please leave it in the labelled box and advise staff member.

Please understand and respect our social distancing measures, we understand this maybe difficult for yourselves and the residents but I’m sure you understand how important this is, unfortunately you may be asked to leave if you break these measures. Please don’t put staff in that position as there is nothing, we want more than to accommodate families getting together with their loved ones.

Warm wishes,

Jo & Mel